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[email protected] Same-day reply on weekdays Help & Support Support
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Help & Support

We answer the same day. Developers, not a bot.

Every license includes 12 months of support and bug fixes. Write to us, open a ticket from your account or ask a question before you buy.

Contact us

E-mail[email protected]
Monday to Friday 09:00-18:00 (UTC+3)

Same-day reply. Messages after 18:00 are answered the next business morning.

  • Answers come from the developers who wrote the plugin
  • Support is in English
  • Customers: a ticket from your account is faster, your license details are attached

Send us a message

Sent to our support mailbox. No automatic e-mail, no mailing list. Never put passwords in a message.

Two ways to reach us

Customer: open a ticket from your account

Your license is attached to the ticket: add-on, version, edition, domain and Shopware build. You follow the whole conversation in your account and can attach screenshots.

Open a ticket

Pre-sales question

Not a customer yet? Ask whether a plugin fits your store, what it costs for several stores, or request a feature. No account needed, we reply the same weekday.

Ask a pre-sales question

Find the answer yourself

DocumentationInstallation, configuration and updates for every plugin. FAQSupport period, licenses, conflicts, Marketplace purchases. Installation serviceWe install and set it up on your store. Support policyWhat support covers, channels and response times.

Installation service

We install, activate and configure the plugin on your Shopware store, done by its developers. Ask for a fixed quote with the form above (topic: Installation or customization) and tell us which plugin and which Shopware version you run.

Ask about installation

Support questions

How fast do you reply?
Monday to Friday, 09:00-18:00 (UTC+3), with a same-day reply. A message that arrives after 18:00 or at a weekend is answered the next business morning. The first reply is a real answer or a specific question, never only an acknowledgement.
What happens when my 12 months of support end?
The plugin keeps working on your store. You stop receiving updates and ticket support until you renew at 50% of the current price. Renewal is optional and never automatic.
I bought on a marketplace. Do you support that purchase?
Yes. Register the marketplace license in your account (sign in, then My licenses) with the e-mail address of your marketplace order, and you get the same downloads, documentation and ticket support as a direct customer. Until it is registered, write to us through the form above and mention your order.
Will you fix a conflict with another developer's plugin?
We investigate every conflict for free. If the fix is on our side it ships as an update. If it is in the other plugin, we send you a written explanation you can forward to its developer.
Can I give you admin access?
If we need to look inside your store we ask for temporary access, preferably to a staging copy. Use the credential vault in your ticket, never e-mail or the form: passwords sent in a message are deleted and should be changed.

What support covers and what it does not: the support policy. Not sure which channel? Use the form: we point you to the right one.